Refund Policy

1. Scope

This policy covers everything you can pay for on BioPath: one-to-one and group mentoring sessions, BioPath Academy courses and boost programs, paid subscription plans, AI credits and add-ons, and wet-lab trainings listed by third-party providers through Train Me.

2. Mentoring sessions

• Cancel 24+ hours before the scheduled start: full refund, or free rescheduling to another slot.
• Cancel under 24 hours before the start: no refund, because the mentor's time is already reserved. You may ask the mentor for a one-time reschedule.
• Mentor no-show or cancellation: full refund or a free rebooking, at your choice.
• Mentee no-show: the session is treated as delivered and is not refundable.
• Technical failure on our side (meeting link, platform outage) that prevents the session: full refund or free rebooking.
• Group and cohort sessions follow the same 24-hour rule, counted from the first session of the cohort.

3. Academy courses & boost programs

• Refundable within 7 days of purchase if you have completed less than 20% of the course content and have not downloaded certificates or bulk materials.
• Cohort-based boost programs are refundable up to 48 hours before the cohort start date. After the start date, refunds are not available, but you may transfer your seat to the next cohort once.
• Free courses and free trials have no payment and therefore no refund.

4. Subscriptions

• You can cancel a monthly or annual plan at any time. Cancellation stops future renewals; access continues until the end of the paid period.
• First-time subscribers may request a full refund within 14 days of the initial charge if platform usage in that period was minimal.
• Renewal charges are refundable within 7 days if the plan was not used after renewal. We send a reminder before annual renewals.
• Partial months and unused AI credits are not refunded on cancellation.

5. AI services and credits

Roadmaps, thesis ideas, CV and essay reviews, and AI coach conversations are generated instantly and consume credits on use, so consumed credits are non-refundable. If a generation fails, returns an empty result, or is charged twice, we restore the credits or refund the charge — contact us within 30 days.

6. Wet-lab trainings and third-party listings

Trainings offered by companies, labs, and institutes through Train Me are delivered by those providers. Their own cancellation and refund terms apply and are shown on the listing. Where BioPath collected the payment, we help mediate and process an approved refund. Where you paid the provider directly, refunds must be requested from them.

7. Non-refundable items

• Completed mentoring sessions and delivered document reviews.
• Issued certificates and downloaded premium materials.
• Consumed AI credits and used one-off add-ons.
• Purchases made with promotional codes covering 100% of the price.
• Payment gateway or currency-conversion fees charged by your bank.

8. How to request a refund

1. Email billing@biopathhub.net from the address on your account, or use Send Feedback.
2. Include the order or booking reference, the date, and a short reason.
3. We reply within 3 business days and decide within 7 business days.
4. Approved refunds return to the original payment method, typically in 5–10 business days (local EGP methods may take longer, depending on the provider).

9. Chargebacks and abuse

Please contact us before opening a bank dispute — most cases are resolved faster directly. We may suspend accounts that abuse refunds (for example, repeatedly booking and refunding sessions, or refunding after consuming full course content).

10. Mentor and provider payouts

When a refund is approved, the related payout is reversed or deducted from the next payout statement. Platform service fees are refunded together with the session price when the refund is our responsibility.

11. Changes

We may update this policy as the platform evolves. The version in effect on your purchase date applies to that purchase.

12. Related policies

See our Terms of Service, Privacy Policy, and Cookie Policy.

13. Contact

Billing and refunds: billing@biopathhub.net.